Privacy Policy

This Privacy Policy outlines how Pink Casino (“we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you use our website and services. It applies to all individuals accessing Pink Casino within the United Kingdom. By using our website, you consent to the practices described in this policy. We are committed to handling your information lawfully, securely, and transparently in line with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Pink Casino is operated by LeoVegas Gaming PLC, registered in Malta with company number C59314 and registered address at Level 7, The Plaza Business Centre, Bisazza Street, Sliema, Malta. LeoVegas Gaming PLC acts as the data controller for your personal data. For any queries regarding your personal data, you may contact our Data Protection Officer at [email protected].

2. Types of Personal Data Collected

We collect and process various categories of personal data to provide our services and comply with legal obligations. The types of personal data we may collect include:

• Identity Data: Full name, date of birth, nationality, and identification documents
• Contact Data: Residential address, email address, and phone number
• Account Data: Username, password, account preferences, and communication settings
• Financial Data: Payment card information, bank account details, transaction records, and withdrawal requests
• Technical Data: IP address, browser type, device identifiers, operating system, and usage information collected via cookies
• Gaming Data: Game activity, betting history, deposits, withdrawals, and responsible gambling behavior
• Marketing Data: Preferences regarding promotional communications and responses to marketing activities

3. Purposes and Legal Basis for Processing

We process your personal data for the following purposes on the corresponding legal bases:

• To create, manage, and maintain your account – based on contractual necessity
• To process payments, deposits, withdrawals, and verify your identity – based on contractual necessity and legal obligations
• To comply with regulatory and anti-money laundering (AML) requirements – based on legal obligations
• To provide customer support and resolve complaints – based on contractual necessity and legitimate interests
• To monitor and promote responsible gambling – based on legal obligations and legitimate interests
• To send marketing communications, subject to your consent – based on your explicit consent
• To conduct analytics and improve our services – based on legitimate interests

4. Data Sharing and Disclosure

Your personal data may be shared with third parties in the following circumstances:

• With regulatory authorities and law enforcement agencies to comply with legal obligations
• With payment service providers to process transactions and prevent fraud
• With third-party service providers supporting our operations, such as IT, analytics, and marketing providers, under strict confidentiality arrangements
• With group companies within LeoVegas Group for business and regulatory purposes
• With any successor in the event of a business sale or restructuring, subject to appropriate safeguards

We do not sell or rent your personal data to third parties for their independent marketing purposes.

5. International Data Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom and European Economic Area (EEA). Where such transfers occur, we ensure that adequate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, to protect your data in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. The retention period may vary depending on the nature of the data and our legal obligations, including requirements from the UK Gambling Commission and anti-money laundering regulations.

7. Your Rights

As a data subject, you have the following rights under UK data protection law:

• Right of access – to request a copy of your personal data held by us
• Right to rectification – to request correction of inaccurate or incomplete data
• Right to erasure – to request deletion of your data where justified
• Right to restrict processing – to request limited use of your data under certain circumstances
• Right to data portability – to receive your data in a structured, commonly used format
• Right to object – to object to processing based on legitimate interests or direct marketing
• Right to withdraw consent – to withdraw your consent at any time where processing is based on consent

To exercise your rights, please contact our Data Protection Officer at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

8. Security of Personal Data

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. These measures include encryption, access controls, regular security assessments, staff training, and secure data storage practices. While we strive to protect your data, no system can guarantee absolute security.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and deliver relevant content. You can manage your cookie preferences through your browser settings or our cookie consent tool. For more details, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any material changes will be communicated via our website or by email where appropriate. We encourage you to review this policy periodically to stay informed about our data handling practices.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at [email protected] or by post at Level 7, The Plaza Business Centre, Bisazza Street, Sliema, Malta.

This Privacy Policy was last updated on 18 June 2024.